CUSTOMER SERVICE

-How can I contact you?
You can contact us by filling out the form on the Contact Us page, sending an email to assistenza@segue.com, or conveniently on WhatsApp!
The Segue team will do everything to respond to you within 24 hours

-Can I return an item?
Yes, for more information visit the Refund Policy page.

SHIPMENTS

-How much does shipping cost?
Shipping to Italy is always at Segue's expense.

-How many days will it take for my order to arrive?
All purchases made will be delivered within 48 working hours, except for some remote destinations, which may require slightly longer delivery times.

-Can I track my order?
Yes, for each purchase you will receive the corresponding tracking code to know where your order is at any time.

PAYMENT METHODS

-Which card can I pay with?
We accept any MasterCard, Visa, American Express, Maestro, Shop Pay, Apple Pay and Google Pay cards.

-Can I pay with PayPal?
PayPal is also available as a payment method!

RETURNS AND REFUNDS

-Can I request a refund if I am not satisfied with my purchase?
Absolutely yes, if for any reason you are not satisfied with your purchase you can request a refund.
For more information, visit the Refund Policy page.

-How many days will it take for me to receive my refund?
The refund process depends on how you made the payment. It may take 5 to 10 business days, depending on your credit card issuer.
We'll process your refund as soon as we receive the returned item. For more information, visit our Refund Policy page.